Privacy Policy — Family Press

1. About This Policy

Family Press (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains how we collect, use, disclose in and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

Family Press is operated from Australia. By using our website and services, you consent to the collection and use of your information as described in this policy.

2. Information We Collect

We may collect the following personal information:

Account information: Name, email address, and password when you create an account.
Newsletter content: Voice recordings, text, photos, and other content you provide to create newsletters.
Recipient details: Names and postal addresses of people you send newsletters to.
Payment information: Billing details processed securely through our payment provider (Stripe). We do not store your full credit card number.
Usage data: Information about how you use our website and app, including pages visited, features used, and device information.
Communications: Any correspondence you send to us, including support requests and feedback.

3. How We Use Your Information

We use your personal information to:

Provide, maintain, and improve our services, including generating, printing, and posting newsletters.
Process payments and manage your subscription.
Send you service-related communications (e.g. account confirmations, billing notices).
Respond to your enquiries and provide customer support.
Send you marketing communications where you have opted in (you can unsubscribe at any time).
Analyse usage patterns to improve our service and user experience.
Comply with our legal obligations.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

Print and postage partners: To fulfil newsletter printing and delivery (recipient names and addresses only).
Payment processors: Stripe processes payments on our behalf.
Cloud service providers: We use Google Cloud and Firebase to host our service and store data securely.
AI transcription services: Voice recordings are processed for text transcription. Recordings are deleted after transcription is complete.
Law enforcement: Where required by Australian law or to protect against fraud.

5. Data Storage and Security

Your data may be stored on servers located in Australia and overseas (including the United States) via our cloud infrastructure providers. We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, including:

Encryption of data in transit (TLS/SSL) and at rest.
Access controls and authentication for our systems.
Regular security reviews and updates.

6. Your Rights

Under Australian privacy law, you have the right to:

Access the personal information we hold about you.
Correct any inaccurate or out-of-date information.
Request deletion of your personal information (subject to legal obligations).
Opt out of marketing communications at any time.
Complain to the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached.

To exercise any of these rights, please contact us.

7. Cookies and Analytics

We use cookies and similar technologies to improve your experience, analyse site traffic, and understand usage patterns. You can control cookie preferences through your browser settings.

8. Children's Privacy

Our service is not directed at children under 16. We do not knowingly collect personal information from children under 16 without parental consent. Photos of children may appear in newsletters created by their parents or guardians.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of our service after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact us:

Email: hello@familypress.com.au
Or use our contact form.